A good way to understand this is 'skip a week', for example, if you are going on holiday. Our intention with this feature is to let you temporarily pause your Pass subscription. The cancel process will be easy, there will be a button in the app that says 'cancel subscription', and when you do we will not confuse you or annoy you or send you through hoops, instead we will just let you go, and simply experience profound sadness. We need one week notice to cancel, so your last day will be the Sunday of the week after the one in which you cancel, and you can continue to use Pass until that day. We allow Pass cancelations without a minimum usage.įollowing the minimum period, you will be able to cancel your subscription inside the app. The 4 week minimum is no longer applicable as Pass will be discontinued per the 18th of June, 2023. We've done our analysis and believe we can build a compelling sustainable proposition. How can you provide such a competitive price? These will be charged to your associated payment card. When you use the card outside of your zones, for example for a trip to the airport, you will be charged adult pay-as-you-go fares, similarly to how Oyster works. What happens if I travel outside of my zones? We will introduce additional packages for unlimited travel in all Zones in due time. If you live or travel extensively in other Zones then Pass isn’t for you just yet.
You can currently choose between Passes for Zones 1-2, 1-3, 1-4, 1-5, 1-6. Why does Pass only cover Zone 1-6? When will it cover Zone 7 and beyond?
Your subscription will begin the first Monday after you activate your Pass in the app. You control the timing, activate it when you're ready. After that, your Pass will be deactivated and will not work. If you already have a Pass, you can keep using it until that date. Citymapper Pass will be closed per the 18th of June, 2023.Ĭitymapper Pass will be discontinued per the 18th of June, 2023. Citymapper Pass will be active until the 18th of June, 2023. Subscribers get a beautiful green travelcard, access to public and private transport (deals depending on their package), special features that enhance their app experience, and will be blessed by the transport gods. Pass is a subscription to all your transport, integrated with the Citymapper app. FAQ - Everything you wanted to know about the Citymapper Pass and were unafraid to ask
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